Deliver key business information to your customers when on hold…
Music on Hold is a system that allows you to create customised on-hold messages that will help to drive sales and educate your customers. MoH is targeted too; only people that call will hear your messaging, so you know it’s reaching people who care about your business.
With Music on Hold
- Your callers stay engaged until a member of your team can answer the phone.
- You can use that time to inform your callers of new products or special offers.
- Messages that are customised to your business also help to increase a customers’ perception of your company.
- Whether you’d like to upsell to customers or just address frequently asked questions that will streamline calls, bespoke MoH messaging will inform and engage your customers better than vanilla hold music.
Did you know…
will hang up after 40 seconds if confronted with silence...
...and of callers who hang up will not call back
of callers making a purchase decision based on the information they hear