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IVR Auto Attendant – Empowers you to build IVR services on screen using the Inbound web portal. IVR services can be tailored fully to requirements, and allow for multi-level menu options to be created easily, with each call leg having all call plan options and network features available. Professional voice recordings can uploaded to the platform straight from a P.C.
Call Queuing – This is a network-based call queuing application, which will hold calls when destination numbers are found to be busy. This is a remote service deployed from within the Inbound platform, meaning no hardware or software is required on site. This is a true queuing service, where the longest waiting caller is put through next, and offers huge capacity allowing for hundreds or even thousands of calls to be queued simultaneously where required. Calls-in queue reporting is available through the web portal allowing customers to see live details of calls waiting.
Call Recording – is a network-based application which can be activated instantly in seconds. As this service is deployed from within the network, no hardware or software is required on site meaning no installation is required. Fully scalable to any size organisation, large or small, this is the perfect solution for your customers requiring a call recording solution, without incurring a capital expenditure cost. Recordings can be downloaded from the Inbound web portal.
Disaster Recovery – all Inbound services have the ability to be re-directed to an alternative DR call plan in the event of a problem. DR call plans can be activated quickly and easily using either the Inbound web portal or the Inbound smartphone application.
Geographic Area Plan – This feature allows businesses the ability to route calls to a pre-defined list of destinations based on the physical location of the caller. This is a dynamic way of distributing calls to their nearest branch or store, allowing them to utilise a single central telephone number.
Hunt Groups – Incoming calls can be routed to a pre-defined list of destination numbers in sequence until a call is answered or routed to voicemail, allowing for several people or groups to be offered calls in turn. Multiple Hunt Groups can operate at different times or specific days, allowing maximum flexibility. When the ‘Round Robin’ feature is enabled, the hunt group sequence is re-ordered when each incoming call is received so the same destination number does not always get offered the call first, allowing for an even distribution of calls across the group.
Time & Day – This feature allows customers to route incoming calls to different destination numbers or call plans at different times of the day or days of the week. They can specify their open & closed times, meaning out of hours calls being treated differently, perhaps routed to mobiles or sent to an out of hours voicemail.
Voicemail – A professional voicemail service which when activated will take messages when calls go unanswered or lines are busy. Voicemail messages can be delivered in any combination of ways, either by email or via the Inbound web portal.
Call Whisper – These features allows a business to know who is calling before the call is answered. Whilst the caller hears hold music or ringing, the call handler will be played a one way whisper which only they can hear before the call is connected. This can be any audio they choose to upload to the platform.
Advanced Stats – This service will enable the marketing department and call centre manager to look in great details at where and how calls are being routed. This enables a business to make targeted marketing campaigns, and ensures they can refine the inbound call handling plan to improve the callers experience.
From the simplest of call plans to complex multi sited Call Centres Inbound can handle it all
- Can be used with any number, anywhere, from any device – available on both geographic (01/02) and non-geographic (08/03) numbers and accessed through a secure, cloud based, user friendly website that can be accessed from any device.
- Easy to use – the entire service is designed to be jargon free, intuitive, and enables users to become very productive, very quickly
- Immediate to set up – everything’s online and directly feeds into Tier 1 carriers giving the ability to instantly create or make changes to call plans, announcements and other features
- No capital outlay – no set up costs means that it can be funded out of operational spend, enabling quick decision making and implementation